National Certificate: Generic Management

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public


What we can offer you

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
Unit standards covered in this qualification
IDUnit StandardLevelCredits
252044Apply the principles of knowledge managementLevel 56
252037Build teams to achieve goals and objectivesLevel 56
252020Create and manage an environment that promotes innovationLevel 56
252032Develop, implement and evaluate an operational planLevel 5 6
252027Devise and apply strategies to establish and maintain workplace relationshipsLevel 5 8
252021Formulate recommendations for a change processLevel 5 6
252029Lead people development and talent managementLevel 5 8
252043Manage a diverse work force to add valueLevel 5 8
252034Monitor and evaluate team members against performance standardsLevel 5 6
252025Monitor, assess and manage riskLevel 5 8
252035Select and coach first line managersLevel 5 8
120300Analyse leadership and related theories in a work contextLevel 5 8
252026Apply a systems approach to decision makingLevel 5 6
252036Apply mathematical analysis to economic and financial informationLevel 5 6
252042Apply the principles of ethics to improve organisational cultureLevel 5 5
252022Develop, implement and evaluate a project planLevel 5 8
252040Manage the finances of a unitLevel 5 8
12433Use communication techniques effectivelyLevel 5 8
114226Interpret and manage conflicts within the workplace Level 5 8
252031Apply the principles and concepts of emotional intelligence to the management of self and othersLevel 5 4
13952Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit Level 48
10980Induct a new employee Level 46
15234Apply efficient time management to the work of a department/division/section Level 5 4
12140Recruit and select candidates to fill defined positions Level 5 9
11286Institute disciplinary action Level 5 8