National Certificate: Labour Relations Practice Certificate

This Qualification is the a step in a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.


What we can offer you

Many different roles and careers are linked to and affected by this Qualification. They include but are not limited to:

  • HR officers
  • Case Management Officers – Bargaining Councils
  • Department of Labour Advice officers
  • Labour brokers
  • Union officials, particularly organizers
  • CCMA case management officials
  • Public and/or private agents providing labour law advice
  • IR administrators

The Qualification provides learners with a background in Labour Law. This will enable them to understand the South African Labour Relations field and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery, company longevity, the promotion of wealth and job creation. Application of the learning achieved in completing this Qualification will also assist employed and unemployed persons to enforce their labour rights, while at the same time enabling them to become aware of their obligations.
Practitioners and/or organizations in the following fields would have an interest in the Qualification:

  • The Commission for Conciliation, Mediation & Arbitration.
  • The Department of Labour.
  • Bargaining & statutory councils.
  • Private labour agents.
  • Public & private labour advice offices.
  • Law firms, particularly labour lawyers.
  • Commercial organizations
Unit standards covered in this qualification
SAQA IDUnit StandardNQF LevelCredits

Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA) 22

Analyse complaints and reports relating to referred disputes and select appropriate resolution process 1010

Conduct a pre-conciliation by telephone in terms of the CCMA rules 88

Demonstrate an understanding of professional values and ethics 44
114228 Demonstrate and apply an understanding of bargaining council rules 33

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 88

Demonstrate and apply an understanding of the CCMA rules 33

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 1212
114273Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 66
15226 Implement systems to meet the flow of information in a team, department or division 33
114307 Interpret and apply collective agreements 66
114226 Interpret and manage conflicts within the workplace 88
114230 Operate the case management process 1010
114225Screen and allocate referrals 66
12153Use the writing process to compose texts required in the business environment 55
8662 Analyse and communicate workplace data 55
8647 Apply workplace communication skills 1010

Contribute to information distribution regarding HIV/AIDS in the workplace 44
8664Examine social features as pertaining to the workplace 44
10053Manage customer requirements and needs and implement action plans 88
10054Identify and manage areas of customer service impact 66